I didn't even eat here. It smelled great, but the price was so extravagant for the type of dining that I ended up leaving. The price of a simple burger without fries or a drink costs more than a full meal at an actual dine in restaurant.
Great food and portions but the customer service could definitely be improved. When placing an order over the phone (and when picking it up in person) I was engaging with someone who only response was to say “solid” and then intentional wrote “Karen” as my name instead of what I told him. Rude and uncalled for. The prices have also gone up compared to when I was last there and they did not include (nor have accessible) the additional items I needed such as napkins and ketchup.
First visit. I LOVE the French fries! The burger was very good also. I'm going back!
Maybe I don't know the system, but it was a little frustrating that my pickup order for 12:15 wasn't ready until 12:30. I totally get why they want to wait before preparing your fries and whatnot, but I guess the big "start making my food" button in the app doesn't do anything. Plus, while their burgers are good, I've never been impressed with their fries. Overall it's not terrible - I will be back; it's just that... it could be much better.
The establishment was clean and tidy. The service was the typical efficient friendliness you'd expect from a Five Guys location. The burgers were made well and delicious and the fries were amazing as always.
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